Last Updated: [30/08/2023]

Introduction

At UKGrow Nutrients, we are committed to providing quality products that meet the highest standards. If you’re not entirely satisfied with your purchase, we’re here to help.

Returns

Timeframe

You have [Insert Number] days to return an item from the date you received it.

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Discounted items
• Products that have been opened or used

Refunds

Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately inform you of the status of your refund after inspecting the item.

Approval or Rejection

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within [Insert Number] working days, depending on your card issuer’s policies.

Shipping Costs

You will be responsible for paying for your shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange an item for the same product, please contact us. You will be responsible for paying for your shipping costs for returning the original item and shipping the new item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with details of the product and the issue. We will arrange for a replacement to be sent out at no additional cost.

Contact Us

For any further questions regarding our Refunds and Returns Policy, please contact us.